Last updated: 09/08/2026
Creativa Ltd ("we", "us", "our") is the data controller responsible for your personal data collected through this website and any linked landing pages, forms, or booking tools (the "Site").
Registered company name: Creativa Ltd
Registered address: 38 High Street, Colchester, Essex, CO5 7ET
Contact email: [email protected]
Contact phone: 01206 413798
If you have any questions about this policy or how we handle your data, contact us using the details above.
When you fill in a form, request a quote, book an appointment, or otherwise contact us through the Site, we may collect:
Name
Email address
Phone number
Postal address / postcode
Details about your project or enquiry (e.g. type of work, budget, timeframe)
Communications you send us (email, SMS, WhatsApp, calls)
Technical data (IP address, device/browser type, pages visited) — see our Cookie Policy
We collect data directly from you when you:
Submit a form or request a quote on the Site
Book an appointment via our online calendar
Message us via WhatsApp, SMS, email, or phone
Interact with our adverts (e.g. Meta/Facebook lead forms)
We process your personal data on the following bases under UK GDPR:
Contract — to respond to your enquiry and provide a quote or service you've requested
Consent — for marketing communications by email, SMS, or WhatsApp (you can withdraw this at any time)
Legitimate interests — to follow up on enquiries, improve our services, and maintain business records
We use your data to:
Respond to your enquiry and provide quotes
Book, confirm, and manage appointments
Send follow-up and nurture communications about your enquiry (email, SMS, WhatsApp, phone)
Improve our marketing and understand which adverts/campaigns are effective
Maintain records for accounting and legal compliance
We do not sell your personal data to third parties.
To operate our business and deliver our services, we share data with the following categories of third-party processors, who process data on our behalf under contractual data processing terms:
Third Party
Purpose
EEIG Growth Solutions (Elite Equity Investment Group Limited)
Our marketing agency — manages lead capture, CRM, appointment booking, and follow-up communications on our behalf
GoHighLevel (GHL)
CRM and communications platform
Meta Platforms, Inc.
Advertising and lead form delivery
Make.com
Workflow automation connecting our systems
We only share what's necessary for these providers to perform their function, and require them to keep your data secure and confidential.
Some of our third-party providers (e.g. Meta, GoHighLevel) may process data outside the UK/EEA. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent adequacy protections.
We keep your personal data only as long as necessary to fulfil the purposes above, or as required by law (e.g. accounting records are typically kept for 6 years). If you become a customer, we retain your data for the duration of our relationship plus any applicable statutory period afterward.
If you've given consent, we may contact you by email, SMS, or WhatsApp about your enquiry or relevant offers. You can opt out at any time by:
Replying "STOP" to any SMS/WhatsApp message
Clicking "unsubscribe" on any email
Contacting us directly at [email protected]
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Correct inaccurate data
Request erasure of your data
Restrict or object to processing
Data portability
Withdraw consent at any time
To exercise any of these rights, contact us at [email protected]
You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe we've mishandled your data.
Our Site uses cookies and similar technologies. See our Cookie Policy for full details.
Our services are not directed at children, and we do not knowingly collect data from anyone under 18.
We may update this policy from time to time. The "last updated" date at the top reflects the most recent revision.
Creativa Ltd | 38 High Street, Colchester, Essex, CO5 7ET | [email protected] | 01206 413798